Pediatric Urgent Care - Regional Clinical Manager

The Regional Clinical Manager (RCM) is a medical leadership role reporting to the Regional Operations Director (ROD). The primary responsibility is to ensure providers are well-oriented to PM Pediatric Care’s culture, value and processes; engaged; and well-trained. The Regional Clinical Manager will provide training and education for new providers, reinforce skill development among low-performing providers, assist in adjusting the provider schedule to match training needs and seasonality, and address quality or safety concerns. This position is eligible for performance bonus, with bonus payout tied to companywide performance, site performance, and other KPIs defined by direct supervisor.

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Provider Training and Ongoing Education for Providers:

• Work with central support teams to ensure new providers are onboarded, credentialed, and have completed required HR and educational training prior to start date.

• Provide in-person orientation for new providers, including culture, quality, and office workflow.

• Work with central education team to help providers complete Provider Training Program, which includes provider assessments, Bootcamps, skills workshops, lectures, and RESCUE (Resuscitation and Stabilization of Children in the Urgent Care Environment) training.

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Provider Scheduling and Shift Management:

• Review provider schedule developed by ROD and/or central scheduling team and adjust as needed based on weekly staffing report and training needs.

• Respond to provider callouts and secure backup coverage for shifts with callouts.  

Quality, Safety, and Patient Experience Response:

• Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.

• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.

• Accountable for region’s quality metrics, provider efficiency, and provider team retention metrics.

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Provider Recruitment and Hiring:

• Review candidates presented by central support teams, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to ROD.  

Provider Mentorship, Support, and Personnel Management:

• Travel to all sites on weekly or bi-weekly basis.

• Respond to medical escalation calls/messages, and/or develop internal Teams messaging system for peer-to peer medical support among providers.

• Conduct regular chart reviews for providers

o Trainees: 10 charts per review: review for medical decision making, adherence to guidelines, accuracy, efficiency, problem-focused, coding

o All other providers: 10 charts two times per year

• Conduct pNPS review monthly and, in collaboration with SVP of Clinical Standards, Training and Quality, work with bottom 3 providers on action plan and progress.

• Recommend to SVP of Clinical Standards, Training and Quality and ROD any providers in need of Performance Improvement Plans.  

Clinical Requirement: 26 - 30 hours clinical per week based on regional need.

· Pediatric clinical experience required; experience in Pediatric Emergency Room, Pediatric Intensive Care, or Pediatric Urgent Care preferred.

· Skilled in minor procedures, including suturing.

· Demonstrated leadership as a Nurse Practitioner, including mentoring and guiding clinical teams to deliver high-quality care in a collaborative environment.