The VA Gulf Coast Veterans Healthcare is seeking a FT Medical Support Assistant

Join the South Central VA Health Care Network - Make a Difference in Veterans' Lives!

At the VA Gulf Coast Veterans Healthcare System, we are dedicated to providing outstanding health care to our nation's heroes. The VA Gulf Coast Veterans Healthcare System is committed to delivering top-tier healthcare services, training America's future health care providers, and conducting impactful medical research. Our network includes:

• Biloxi VA Medical Center: Located in the heart of Biloxi, Mississippi, our medical center is a hub of comprehensive healthcare services.
• Community-Based Outpatient Clinics: Located in Mobile, Alabama; Pensacola and Panama City, Florida; and at Florida's Eglin Air Force Base, providing convenient access to care along the U.S. Gulf Coast.

The Medical Support Assistant (MSA) performs work relating to the care & treatment given to patients on inpatient units, outpatient clinics, and scheduling call centers.

Key Responsibilities of the Medical Support Assistant (MSA):

• Patient Scheduling: Serve as the first point of contact for scheduling patient appointments and managing electronic medical records.
• Data Management: Efficiently handle computerized data entry and manage information processing systems related to patient care.
• Order & Consult Coordination: Track, review, and respond to electronic orders and consults, ensuring timely and accurate processing.
• Patient Information: Verify and update patient demographics and insurance information. Process all emergency and non-emergency transfers.
• Eligibility & Preauthorization: Perform basic eligibility checks, manage copays, and handle preauthorization requirements.
• Directive Compliance: Follow VHA Scheduling Directives and Standard Operating Procedures for accurate scheduling.
• Appointment Coordination: Utilize the Electronic Waiting List, Recall Reminder Software, and no-show rules to manage and schedule patient appointments efficiently.
• Communication: Proactively notify supervisors of scheduling issues and coordinate appointments to minimize patient wait times.
• Telephone Triage: Manage telephone triage by briefly questioning veterans to determine the urgency of medical problems and ensuring immediate attention for emergencies.
• Customer Service: Provide excellent customer service while adhering to VA policies and procedures.

Why Join Us?

• Impactful Role: Play a vital role in ensuring veterans receive timely and efficient healthcare services.
• Collaborative Environment: Work closely with a dedicated team of healthcare professionals.
• Professional Growth: Access opportunities for learning and career advancement within the VA healthcare system.
• Comprehensive Benefits: Enjoy competitive salaries, health insurance, retirement benefits, and paid time off.

If you are detail-oriented, possess strong organizational skills, and have a passion for serving veterans, apply today and become an integral part of our mission to provide exceptional healthcare to those who have served our nation.

Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility.

About Department of Veterans Affairs

The U.S. Department of Veterans Affairs (VA) is one of the nation’s largest integrated healthcare systems, dedicated to honoring and serving America’s Veterans through exceptional care, research, and support. Our physicians and healthcare professionals provide high-quality, evidence-based treatment across more than 1,300 facilities, helping Veterans lead healthier, more fulfilling lives. At VA, we offer rewarding careers where clinical excellence meets purpose, professional growth, and the chance to make a lasting impact on those who’ve served our country.