Service Line Division Head, General Surgery

Service Line Division Head, General Surgery

Lead a System. Elevate the Standard.

General Surgery at Rochester Regional Health (RRH) has reached a defining moment.

Eighteen surgeons across nine Greater Rochester locations and six surgeons across three St. Lawrence sites are uniting as one division guided by shared standards of quality, safety, and access.

This role calls for a surgeon leader ready to connect this strength into a cohesive system of excellence spanning Western and Northern New York.

The Opportunity

RRH is a $3.2 B integrated health system serving 1.2 million residents through eight DNV-accredited hospitals and more than 600 sites of care.

The General Surgery division encompasses robotic and laparoscopic surgery, skin and soft-tissue care, thyroid disease, hernia repair, and emergency general surgery.

We're modernizing our clinical footprint and patient experience while building the structure and governance for a high-reliability surgical system.

As the Service Line Division Head for General Surgery, you will:

• Translate system strategy into reliable surgical performance
• Advance operational excellence
• Partner in dyad
• Expand education and growth
• Enhance the continuum of care
• Champion modernization
• Foster engagement and retention

Leadership Impact

You'll inherit talented surgeons and APP teams proud of their local roots.
Your leadership will link them through shared purpose, consistency, and measurable outcomes.

Within the first 18 months, you will have:

• Unified the Rochester and St. Lawrence regions under one operating framework.
• Demonstrated 20 % improvement in first-case on-time starts and OR utilization.
• Achieved system-wide ERAS reliability and reduced LOS.
• Expanded emergency general surgery coverage across all hospitals.
• Increased physician engagement and retention through clear communication and shared wins.
• Implemented disease-specific pathways and pre-op risk screening to match acuity to site of service.

The Ideal Leader

You're a respected general surgeon who leads with calm presense and delivers through others.
You balance the precision of the OR with the discipline of system execution.

You bring:

• Peer credibility built on quality and outcomes.
• Demonstrated leadership in process improvement and quality infrastructure.
• Skill in aligning independent teams around shared standards and accountability.
• Operational steadiness and the ability to translate vision into measurable action.
• A collaborative spirit, humility, and focus on long-term impact.

Commitment to Diversity

Rochester Regional Health celebrates diversity and seeks leaders who reflect the communities we serve.

We are building an inclusive environment where every team member and patient feels seen, valued, and supported.

Take the Next Step

This is a rare opportunity to define how surgery is delivered for an entire region, to unite talented teams, build a culture of excellence, and ensure the strategy succeeds in the OR, not just on paper.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

About Rochester Regional Health

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes and beyond. The system provides care from 150 locations, including five hospitals; more than 100 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Medical Laboratory, a global leader in patient and clinical trials. The Rochester region's suburbs feature excellent public and private schools, and a variety of housing options. The Rochester region offers diverse cultural and recreational opportunities year-round, including the Rochester Philharmonic Orchestra, GeVa Theater Center, Rochester International Jazz Festival, as well as easy access to Manhattan, Boston, Washington, DC and Philadelphia, the Adirondacks and the Finger Lakes. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran