Primary Care Service Line Director | Rush University Medical Center

Rush University Medical Center, a nationally recognized clinical and academic institution invites applications for the position of Primary Care Service Line Director.

The Primary Care Service Line Director will be responsible for leading and participating in the strategic planning process and operational initiatives, including clinical pathways, as well as management of operational and administrative components of this service line. This role offers the opportunity to shape the future of primary care delivery while balancing clinical excellence with operational efficiency in a mission-driven environment.

Strategic Leadership & Operations

• Lead the strategic planning process for the Service Line growth and operational initiatives, including clinical pathways, and establish business priorities in collaboration with Rush leadership, respective physician leaders, and departmental administration
• Manage key performance metrics, including volumes, patient satisfaction, and access
• Assist in system integration of care across existing and future Rush-affiliated sites

Financial Management & Business Development

• Prepare and manage annual operational and revenue budgets
• Monitor financial performance and identify cost reduction opportunities while developing revenue enhancement strategies and growth initiatives
• Oversee managed care activities and lead faculty recruitment process to attract and retain top-tier physicians and APPs; develop financial models for revenue/activity projections

Quality & Compliance

• Ensure compliance with state/federal laws, accreditation standards, and regulatory requirement
• Lead performance improvement activities and educational programs, monitor healthcare service quality, and coordinate risk minimization efforts
• Assures that RUMC maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations, customer satisfaction, and clinical outcomes.

Team Leadership & Collaboration

• Works closely with department Chairs and RUMC Strategic Planning in developing the annual board report, budgetary volume projections, and new strategic growth initiatives.
• Collaborate across departments and maintain a relationship with corporate compliance.
• Foster a positive work environment promoting open communication, independent thinking, and service excellence while taking an active role in performance improvement activities and implementation of educational programs.

Qualifications

• Board Certified in Family Medicine or Internal Medicine
• Minimum 8 years progressive experience in a health system or academic medical center
• Minimum 2 years of people management experience
• Significant exposure to service lines across inpatient/outpatient settings preferred

Rush University System for Health (Rush)is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush is an elite medical community; our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2025-2026. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics.

About Rush University System for Health

Rush University System for Health brings together the brightest minds in medicine, research and academics. Driven by discovery, innovation and a deep responsibility for the health of our communities, Rush is a national leader in outstanding patient care, education, research and community partnerships and in empowering a new generation of health care providers.

Rush is a nonprofit health system that includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as an extensive provider network and numerous outpatient care facilities. Rush University Medical Center is ranked among the top hospitals in the nation by U.S. News & World Report and consistently is named among the top academic medical centers for excellence in patient care by Vizient Inc. and a Top Teaching Hospital by The Leapfrog Group. Rush University comprises three colleges: Rush Medical College, the College of Nursing and the College of Health Sciences.