At Doximity, we believe active management of environmental, social and governance (ESG) issues is fundamental to our mission of helping every physician be more productive so they can provide better care for their patients. By serving the needs of our members, our employees, our partners, and our planet, we can better serve the needs of our business.
Since our founding, we have been focused on ESG issues related to product impact, people, information security and privacy, and business ethics. Our newly-formed ESG working group, with management and board support, is building on our previous work to refine Doximity’s overall ESG approach, identify any additional areas of focus, and find ways we can continue improving our programs and increase our impact.
This is just the beginning of our ESG journey. We are committed to staying accountable through transparent communication of our ESG activities and progress to our stakeholders.
As an initial step to more formally defining our ESG approach, we aligned our existing activities with the United Nations (UN) Sustainable Development Goals (SDGs). The UN SDGs were created in 2015 to serve as a blueprint for governments, businesses and organizations to address urgent global environmental, social and economic challenges.
The five SDGs we have prioritized are as follows:
Good Health and Well-Being
Gender Equality
Decent Work and Economic Growth
Reduced Inequalities
Climate ActionMedical professionals are the heart of the U.S. healthcare system. Yet, despite the critical role they play, clinicians have historically lacked digital tools to help them manage their busy careers and best serve their patients.
Today, fragmented and antiquated technologies limit clinicians' ability to effectively connect with colleagues, access relevant and up-to-date medical information, and deliver optimal patient care. Healthcare professionals across the country are experiencing frustration and burnout – posing major risks to our healthcare system.
While the pandemic presented numerous challenges, it also opened the door to using new technologies to better serve clinicians and patients. Our ability to put technology to work for clinicians has never been stronger – and this is just the beginning.
At Doximity, we understand the challenges clinicians face everyday, and we are committed to bringing the power of software to the healthcare industry. Our digital tools are built specifically for medicine and designed to make technology work for clinicians – not the other way around.
We are proud to serve over two million registered members. Our members use our platform to collaborate with colleagues, stay up to date with the latest medical news and research, manage their careers and on-call schedules, and conduct virtual patient visits.
By empowering medical professionals with the tools they need to be more productive, Doximity aims to make a meaningful, sustainable and long-term impact on patients and the overall healthcare system.
Our “physicians first” philosophy is central to our mission. While so much of the software available in healthcare today is designed for the billing department, we are focused on building digital tools that help physicians reduce their administrative burden and spend more time with their patients. We believe digital tools built for medicine will create more physician autonomy and efficiency, reduce burn out, and improve patient outcomes.
As a physicians-first organization, it is critical to us at Doximity that we maintain regular communication and alignment with the clinicians and hospital systems we serve. We hold regular physician and hospital advisory board meetings to better understand our members’ and customers’ needs, refine our products, and prioritize our product pipeline. Some of our greatest innovations are the result of direct feedback from our clinician users.
Our telehealth tools help to improve clinician productivity, remove barriers to equitable healthcare, and reduce emissions created by travel to in-person care.
Doximity’s telehealth solution Dialer is designed to be easily accessible for a wide range of people regardless of their device, connectivity, or technical aptitude. Patients simply receive a text from their physician and opt into a secure, HIPAA-compliant call without the burden of cumbersome application installation or account registration. Tens of millions of telehealth visits were completed on our platform in 2021 alone.
Our focus on accessibility goes hand-in-hand with our commitment to health equity, including addressing barriers to both in-person and virtual care. Some of the Dialer features we have rolled out include non-English language support, access to live interpreter services, low-bandwidth detection and video optimization.
Our newsfeed is carefully curated and personalized to our clinician members to ensure timely access to practice-specific news, information and updates on the latest clinical research.
By disseminating relevant information more rapidly, our newsfeed helps empower a large and decentralized health care workforce with the information they need to know.
Through our newsfeed, we also strive to keep healthcare professionals apprised of health-related news in the lay press so they can anticipate and respond appropriately to patient questions and concerns.
Our network tools were built to facilitate clinical collaboration at scale. By bringing medical professionals across the nation into a single virtual community, Doximity empowers clinicians to communicate and collaborate with other care providers across the boundaries of otherwise heavily siloed healthcare institutions.
This ultimately increases provider productivity and enables higher-quality, lower-friction patient care.
Our careers tools help our members manage their careers from training through retirement. We have the ability to match clinicians with primary care and specialist jobs in areas of highest need — geographically isolated rural communities, under-resourced urban hospitals, and indigenous American reservations.
Our comprehensive physician profiles allow us to intelligently match these opportunities to clinicians with known academic or professional ties to the associated communities, which furthers our aim of facilitating a more equitable distribution of health care resources.
Our digital fax and e-signature tools serve as the information highway between medical providers and institutions. Not only does this increase physician productivity, it also helps to reduce emissions and save trees by removing paper from the equation.
We provide a free HIPAA-compliant internet fax service with unlimited pages and built-in, customizable cover sheets. Clinicians can sign, edit, annotate, and send and receive prior authorizations, EKGs, patient charts, nursing orders, and other documents in multiple mobile-friendly formats.
This cloud-based faxing capability is accessible on desktop and mobile and provides real-time email alerts for received and delivered faxes. It is available for all U.S. licensed physicians, NPs, PAs and pharmacists.
Our scheduling tool Amion helps centralize clinical on-call schedules across medical teams, departments, and even institutions. This centralization helps enable more efficient provider-to-provider collaboration and more timely access to on-call specialists.
By helping clinicians quickly answer the question “am I on,” Amion helps eliminate confusion and streamline communication and clinical workflow. With Amion, clinical teams can build and maintain more equitable schedules and sync work shifts to personal calendars. The tool combines scheduling with communication and enables team members to submit special requests and swap shifts.
Some of the most amazing telehealth experiences I've had are with patients that suffer from severe anxiety or depression, and those that are unable to leave their homes due to their psychiatric conditions. Using Doximity Dialer, and the convenient video conferencing feature, I'm able to have visits with my patients who otherwise may not have been able to receive care. This has shown me the power of telehealth and the power of Doximity.
One of my patients was bitten by a macaque monkey, which was infected with a virus that can produce a lethal encephalitis in humans. Worldwide, there are only a dozen or so experts on this zoonosis, but Doximity allowed me to quickly contact authors of key publications that present information critical to treating this disease. The patient did fine - so did the monkey. Doximity provided me with easy access to experts!
I really enjoy the fact that I can get news directly from the app. So whether it be looking at stories that were curated specifically for women physicians, or even if it's a random pop-up that comes on my newsfeed from colleagues who are engaging on a certain article, it's always helpful and interesting to see the news and research that pertains to me and then connect with other physicians on these important issues in medicine.
"The future of equitable digital health solutions must understand that historic and social context matters when developing technology. We have to ensure that we're thinking about equity at every stage from ideation to implementation."
At Doximity, we recognize the potential impact our products and clinical tools can have on clinicians and their patients. To continue to be part of the solution, we are investing in health equity and working to ensure our network is an inclusive space for millions of medical professionals across the United States.
We are committed to centering and amplifying voices of those at the margins, so we can best serve our members and society.
At Doximity, we believe inclusion is integral to advancing health equity and promoting more equitable products that can better serve clinicians and patients.
Our Head of Health Equity and Inclusion Strategy works in collaboration with product teams to apply an inclusion lens to product design and features.
This includes collaborative discussions, development of equitable product design frameworks, and ongoing iteration to improve the potential impact of our products.
Doximity is a team of incredibly talented and humble professionals passionate about improving inefficiencies in our U.S. healthcare system. We recognize that our company is successful when our people have an opportunity to thrive and take pride in our culture, which is guided by our core values.
Central to our culture is fostering a sense of purpose, belonging and community for all employees. To achieve this, we embed equity and inclusion into everything we do as an organization.
Get Stuff Done
Get stuff done to solve challenging problems everyday
Stretch Goals
Stretch goals to make room for innovation
Straight Talk
Say what you think and listen to others with an open mind
Bring The Real You
Bring the real you and welcome others’ diverse and unique qualities
Our quarterly virtual, hybrid, and in-person offsites have become part of Doximity’s culture. They provide a venue for our entire team to come together to discuss accomplishments from the last quarter and identify areas where we can do better.
Employees are encouraged to review both the positive and negative and offer ideas on how we might improve existing practices. Product teams set quarterly goals to guide development priorities that are strategically aligned to company goals, achievable in 12 weeks, and stretch what seems possible.
Training and professional development opportunities are offered to all employees through several learning platforms. We encourage our employees to take on a variety of projects and responsibilities to learn beyond their current role and grow in new ways. All employees are assigned a mentor upon hire who advises on how to develop necessary skills and shape a fulfilling career path.
Our performance management process entails annual goal setting, quarterly check-ins, and continuous feedback. Because we believe the right career fit goes a long way in maintaining a positive, productive relationship, managers work closely with their team to ensure each member is on the right career trajectory.
Recent years have amplified the interconnections between physical, mental and financial wellbeing. We seek to support our employees holistically through our compensation and benefits so they can put their best foot forward each day.
Employees are provided with market competitive salaries, equity stock incentives, an employee stock purchase plan, bonuses, and a 401k with employer match. In addition to high quality medical and dental benefits, we provide family building benefits and a monthly well-being stipend. We strongly believe in a work-life balance at Doximity, providing flexible working arrangements to accommodate individual and family needs, and encouraging employees to enjoy life outside of work.
Creating meaningful connections between employees, asking for feedback, and acting on suggestions for improvement are core practices at Doximity. We leverage a variety of channels to accomplish this, including:
Diversity, equity, inclusion and belonging (DEIB) efforts at Doximity focus on our employees, members and community. Our programs seek to increase diverse representation, equity, awareness, and cultural humility.
Doximity team members are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. We also promote a culture of "straight talk" where we expect everyone to say what they mean and, in return, listen to all opinions with an open mind.
We believe creating inclusive cultures requires an equitable and inclusive approach across people, policies, and products. As a health tech company and professional medical network, this understanding helps us to advance digital health equity and access, amplify and ensure underrepresented voices are heard, and create opportunities for underrepresented people in both medicine and technology.
As we develop a culture of shared responsibility to be a more equitable and inclusive company, we want to ensure our employees and leaders have the tools they need to make an impact.
Current DEIB Training Resources
Diversity makes us stronger as a company and it empowers us to drive more meaningful change. We are committed to improving the representation of historically excluded groups in technology, so we can help clinicians serve more diverse patient populations.
Current Initiatives
We believe creating transparency and accountability is key to building trust with our employees and further embedding DEIB into our culture. By increasing awareness, we are further investing in that trust and building teams that can more effectively impact healthcare.
Internal DEIB Awareness Efforts
As part of our inclusion strategy, we are committed to taking action with the LGBTQ+ community in supporting more inclusive policies that ultimately impact our employees and society. We are proud to be a part of the Human Rights Campaign’s Business Statement on Anti-LGBTQ State Legislation and the Business Coalition for the Equality Act.
We also acknowledge the opportunity we have to support clinicians and society by embedding racial justice and advancing equity. For these reasons, and with guidance from the Ramaytush Ohlone peoples, we recently recognized past violations of equity principles through a Land Acknowledgement and have made an ongoing commitment to the Yunakin Land Tax.
Our employee resource groups (ERGs) benefit our organization through shared learning and growth that can ultimately impact product development and decision-making.
Thus far, employees have created space for Black, Indigenous, and people of color (BIPOC), those who identify as LGBTQ+, and women.
BIPOC@Dox: Building an equitable world for historically marginalized people by amplifying voices, improving a sense of belonging, and by fostering conversations about allyship and antiracism in medicine.
Women@Dox: Building a vibrant, active community of women who support, celebrate, and advance each other, and work closely with our allies to create a culture of inclusion and equal opportunity.
LGBTQ+@Dox: An inclusive space for affirming and supporting coworkers of all marginalized gender identities where members openly discuss issues facing the LGBTQ+ community.
I came out when I was 14 years old and had to navigate early on in my life what it means to be myself to people I have known for a lifetime and every new person I've met going forward. With trial and error throughout the years, I've learned to be confident in who I am and seek out spaces where I can be my full authentic self. When joining companies like Doximity, it is so, so important to me to find ones that align with my values – with who I am.
BIPOC@Dox has given me an outlet to speak about and learn about other people of color's experiences, struggles and accomplishments in the world. All around BIPOC@Dox has great vibes whether it's getting to know someone or attending a watch party. Although Doximity is very supportive and welcoming, BIPOC makes me feel even more included.
I don’t think I could be at an organization that wasn’t able to take the ordeal of the pandemic and use it to evolve in a meaningful way.
BIPOC@Dox has been a great community to be a part of—not only as a support system in dealing with the recent wave of racism, but also just to have a group with shared experiences here at Dox.
I still work through the daily challenges that come with living with a permanent ileostomy, but I do so in complete confidence that my manager, peers and, really, Doximity have my back.
The Dox Foundation is a non profit, charitable foundation supporting Doximity community members to improve the health of people in need. The Foundation funds flights for clinicians to go on short-term global health trips around the world, where they can make a meaningful impact on patients’ lives.
Dr. Rahul Seth, an otolaryngologist based in San Francisco, traveled to Jaipur and Mumbai, India to treat children with cleft lip, cleft palate, facial deformities, and facial trauma.
As part of the Dox Foundation, we also look for opportunities for Doximity employees to contribute. We pair our employees with physicians, based on the needs of the global health trip, and give them the time and resources they need to make an impact.
This gives our employees an opportunity to share their individual talents, such as local language fluency, as well as develop a firsthand understanding of the important work clinicians do every day – an understanding that will empower them to innovate better on behalf of clinicians and patients.
More than two million medical professionals trust Doximity to help them manage important aspects of their professional and clinical lives.
To maintain their trust, Doximity’s team of security and privacy professionals, led by our Chief Technology Officer and Chief Compliance Officer, ensures that our platforms and data are always protected.
The privacy of our members and their work is paramount. Our communications solutions are HIPAA compliant, providing medical professionals with a critical platform for protected communications.
Members are provided with options designed to allow them to control their data, and they can request deletion of their data under applicable privacy laws and procedures.
We also do not share our members’ email or private/back office line with anyone beyond the colleagues that they expressly choose.
All Doximity employees, as well as contractors who work on our systems that facilitate healthcare communications, are required to complete annual HIPAA privacy and security training along with data privacy and cyber security training.
Since our founding, Doximity has been architected physicians-first, with trust at the core of what we do. We verify the identities and qualifications of our medical professionals through integration with third-party databases.
Our approach to privacy and security aligns with the National Institute of Standards and Technology’s (NIST) Framework for Improving Critical Infrastructure Cybersecurity. We continuously monitor our systems to improve and adapt.
Physician information that is posted to profiles is protected with anti-scraping technologies such as a web application firewalls, runtime application self-protection, bot protection, rate-limiting, and our network employs DDoS mitigation technology to protect against attacks.
Personal health information follows our highest encryption and protection standards. Ongoing penetration testing is conducted using internal testers and external firms.
Along with a dedicated in-house security team and contracted security researchers, we maintain a comprehensive bug bounty program that allows us to proactively and continuously battle-harden our security.
Doximity’s environmental footprint is relatively small. Our products are offered through a cloud-based platform and do not require proprietary hardware. We also operate with a largely remote workforce while continuing to provide opportunities for our employees to work out of our leased office space.
Our telemedicine platform contributes to the reduction in GHG emissions by enabling our members and their patients to transition to a digital first healthcare delivery model. We estimate that approximately 3,000 to 3,500 metric tons of carbon dioxide equivalent emissions are avoided for every million virtual visits that would have otherwise been made by car travel. 1 To put this in perspective, 3,000 metric tons of carbon dioxide equivalent represents the emissions of ~650 gasoline powered vehicles driven for a year or the electricity consumption of ~580 homes for a year. Doximity Dialer facilitated tens of millions of telehealth visits in fiscal 2022.
We engaged a third party vendor to calculate our GHG emissions and found that for the calendar years 2019, 2020, and 2021, our combined Scope 1 and Scope 2 location-based GHG emissions were 273, 252, and 246 metric tons of carbon dioxide equivalent, respectively, while our market-based emissions were 289, 266, and 258, respectively. Over this time we nearly tripled our revenue, demonstrating that we can scale responsibly.
As we grow, we will continue to assess our environmental impact and search for innovative ways to build a more sustainable world.
The Doximity Board of Directors considers ESG oversight to be the responsibility of the full Board, and given the current stage of our ESG engagement, we believe this is the appropriate structure at this time.
Our Board members are chosen based on their proven skills and expertise, which greatly contribute to our governance and ESG initiatives.
We also benefit from their diversity of backgrounds, with three of our six members identifying as women, and one member who identifies as Black.
ESG is managed by the full leadership team, with ultimate responsibility laddering up to our CEO. Management is delegated to employees across our organization, ensuring accountability and continued progress.
We expect our directors, officers and employees to always do the right thing, both ethically and legally, for our colleagues, partners, investors, and our members and their patients. Our Code of Business Conduct and Ethics (“Code”) provides guidance on what “doing the right thing” means at Doximity, complemented by our anti-bribery and whistleblower policies.
With Board oversight, Doximity’s General Counsel, who is the Chief Compliance Officer, implements and reinforces our ethics and compliance policies, ensuring they are embedded in the way we conduct our day-to-day business. The Chief Compliance Officer regularly provides reports to the Board on these topics to ensure the Board is fully aware and engaged in our standards of conduct.
Our culture of straight talk promotes an environment in which employees are comfortable speaking up, without fear of reprisal, if they have knowledge of actual or perceived violations of our Code.
Our Whistleblower Policy outlines the procedures for making, receiving, and processing complaints, and strictly prohibits any form of retaliation against whistleblowers. The Whistleblower Policy procedures include informing the Board or appropriate Board committee of the complaints where appropriate.
We have established internal and external reporting channels, including our third-party ethics hotline for anonymous reporting. Our Chief Compliance Officer is responsible for ensuring any complaints are investigated to their conclusion, disciplinary action is taken as required, and reports are provided to our Board.
All employees are required to be trained on our ethics program. Our Chief Compliance Officer hosts a compliance training at every New Hire Orientation, and certain trainings are also re-issued on an annual or bi-annual basis as necessary, such as HIPAA-compliance, data privacy, cybersecurity, and anti-harassment training.