I am a medical oncologist specializing in testis cancer and other genitourinary malignancies. I currently chair the Testicular Cancer guideline panel at the National Comprehensive Cancer Network. A major focus of my work is teaching communication-skills to clinicians, as well as training others to teach communication skills. At the Cleveland Clinic, I helped develop and served on the leadership team of the Center for Excellence for Healthcare Communication where we have trained over 8000 clinicians in fundamental healthcare communication skills and have trained over 50 clinicians as trainers. At the Academy on Communication in Healthcare (ACH), I serve on the Board of Directors and co-direct the faculty training program. At the Cleveland Clinic Lerner College of Medicine, I am the Associate Director of the communication skills course for first and second year medical students.
I have taught communication skills to clinicians at national and international conferences and meetings of major organizations including the ACGME, AAMC, IHI, ASCO, and ACH. In addition to relationship-centered communication skills, workshops that I have led have focused on coaching, conflict engagement, team-building and feedback.
I also work in graduate medical education. I was program director of the hematology/oncology fellowship at Cleveland Clinic for ten years and currently serve as vice-Chair for Education at the Cleveland Clinic Taussig Cancer Institute.